(required, number) Enreach account ID. List variable
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(optional, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2020-08-11+08:00:00\". Default is today.
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(optional, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2020-08-12+23:59:59\". Default is today.
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"(optional, string) TRUE to display calls in the slot start time to end time. FALSE to display all calls in the period datetime to datetime. Default value: TRUE.
\n","type":"text/plain"},"key":"timeIsSlot","value":"{{timeIsSlot}}"},{"description":{"content":"(optional, string) TRUE to show call notes (needs a special permission provided by masvoz); FALSE is default.
\n","type":"text/plain"},"key":"displayNote","value":"{{displayNote}}"},{"description":{"content":"(optional, string) Call states to filter through. ANSWERED, BUSY, NOANSWER, FAILED, ABANDONED. Default\nvalue: all.
\n","type":"text/plain"},"key":"disposition","value":"{{disposition}}"},{"description":{"content":"(optional, number) duration filter in seconds. If specified, use parameter \"durationOp\" for operation options. Default value: any duration.
\n","type":"text/plain"},"key":"duration","value":"{{duration}}"},{"description":{"content":"(optional, string) conditional to apply to parameter \"duration\". \nGT: Greater or equal than the duration value\nGT: Less or equal than the duration value\nEQ: Equal to the duration value
\n","type":"text/plain"},"key":"durationOp","value":"{{durationOp}}"},{"description":{"content":"(optional, number) identifier of the \"service\" to be filtered. Default value: all services. List variable
\n","type":"text/plain"},"key":"serviceId","value":"{{serviceId}}"},{"description":{"content":"(optional, number) filter by caller number Default value: all callers
\n","type":"text/plain"},"key":"src","value":"{{source}}"},{"description":{"content":"(optional, string) TRUE to display only recorded calls. FALSE otherwise. Default value: all calls.
\n","type":"text/plain"},"key":"recorded","value":"{{recorded}}"},{"description":{"content":"(optional, number) node Identifier of final destination (E.g. 223668)
\n","type":"text/plain"},"key":"destinationId","value":"{{destinationId}}"},{"description":{"content":"(optional, string) Call hang up states to filter through CALLER, CALLED or ALL. Default value: none
\n","type":"text/plain"},"key":"displayHangupBy","value":"displayHangupBy"},{"description":{"content":"(optional, string) TRUE to display Contact Name and ContactId parameters. FALSE otherwise. Default value: FALSE.
\n","type":"text/plain"},"key":"displayContact","value":"displayContact"}],"variable":[{"description":{"content":"(required, string) OUT to display outcoming calls, ATC to display incoming calls, DEST to display incoming calls per conversation at destination.
\n","type":"text/plain"},"type":"any","value":"ATC","key":"{{direction}}"}]}},"response":[{"id":"099ef5f7-205d-45fb-a0dd-842355e897cd","name":"Call detail","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json","type":"text"}],"url":{"raw":"http://manager.masvoz.es/api/rs/call/detail/ATC?startDate=2022-03-31+09:20:00+02:00&endDate=2022-03-31+23:59:59+02:00&accountId=3751&displayContact=true&timeIsSlot=false&displayHangupBy=ALL&displayNote=TRUE","protocol":"http","host":["manager","masvoz","es"],"path":["api","rs","call","detail","ATC"],"query":[{"key":"startDate","value":"2022-03-31+09:20:00+02:00","description":"(optional, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2020-08-11+08:00:00\". Default is today."},{"key":"endDate","value":"2022-03-31+23:59:59+02:00","description":"(optional, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2020-08-12+23:59:59\". Default is today."},{"key":"accountId","value":"3751","description":"(required, number) Four digits masvoz account ID"},{"key":"displayContact","value":"true","description":"(optional, string) TRUE to display Contact Name and ContactId parameters. FALSE otherwise. Default value: FALSE."},{"key":"timeIsSlot","value":"false","description":"(optional, string) TRUE to display calls in the slot start time to end time. FALSE to display all calls in the period datetime to datetime. Default value: TRUE."},{"key":"displayHangupBy","value":"ALL"},{"key":"displayNote","value":"TRUE"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"_"},{"key":"Server","value":"_"},{"key":"Content-Type","value":"application/json"},{"key":"Date","value":"Thu, 31 Mar 2022 08:53:29 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"798"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 2093506558,\n \"uid\": \"77-1648714090.9957\",\n \"puid\": \"77-1648714090.9957\",\n \"puidSeq\": 1,\n \"calldate\": 1648714090000,\n \"account\": \"MASVOZ TELECOMUNICACIONES INTERACTIVAS SLU Demo Cloud Contact Center [I2114146I]\",\n \"service\": \"[931222144] Agente\",\n \"destination\": \"C12499 Demo nueva \",\n \"destinationId\": 274030,\n \"serviceId\": 44400,\n \"source\": \"931227874\",\n \"province\": \"Barcelona\",\n \"duration\": 54,\n \"disposition\": \"ABANDONED\",\n \"cdrHost\": \"masvoz20\",\n \"note\": \"[TIPO]:CAMBIO DE TITULAR;nota agente 2; hola leandro\",\n \"notesLog\": [\n {\n \"timestamp\": 1648714126000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:ALARMA;\"\n },\n {\n \"timestamp\": 1648714127000,\n \"agent\": \"AG9\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:BAJA;\"\n },\n {\n \"timestamp\": 1648714139000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:ALARMA;\"\n },\n {\n \"timestamp\": 1648714151000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:ALARMA;nota agente\"\n },\n {\n \"timestamp\": 1648714153000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:ALARMA;nota agente\"\n },\n {\n \"timestamp\": 1648714193000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:ALARMA;nota agente 2\"\n },\n {\n \"timestamp\": 1648714197000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:CAMBIO DE TITULAR;nota agente 2\"\n },\n {\n \"timestamp\": 1648714204000,\n \"agent\": \"AG49\",\n \"noteType\": \"AGENT\",\n \"text\": \"[TIPO]:CAMBIO DE TITULAR;nota agente 2; hola leandro\"\n }\n ],\n \"poll\": \"\",\n \"isWav\": false,\n \"uniqueId\": \"77-1648714090.9957\",\n \"accountId\": 3751,\n \"contactId\": \"cf0a8b36-a0ac-457b-adc7-d81cdea0bbb8\",\n \"contactName\": \"Massiel Empresa\",\n \"geonum\": \"\",\n \"hangupBy\": \"CALLER\",\n \"played\": false,\n \"hasrecord\": true,\n \"hasfax\": false,\n \"hastranscription\": false\n },\n {\n \"id\": 2093578096,\n \"uid\": \"01-1648715638.15731\",\n \"puid\": \"01-1648715638.15731\",\n \"puidSeq\": 1,\n \"calldate\": 1648715638000,\n \"account\": \"MASVOZ TELECOMUNICACIONES INTERACTIVAS SLU Demo Cloud Contact Center [I2114146I]\",\n \"service\": \"[931222144] Agente\",\n \"destination\": \"C12499 Demo nueva \",\n \"destinationId\": 274030,\n \"serviceId\": 44400,\n \"source\": \"931227874\",\n \"province\": \"Barcelona\",\n \"duration\": 3,\n \"disposition\": \"ABANDONED\",\n \"cdrHost\": \"masvoz01\",\n \"note\": null,\n \"poll\": \"\",\n \"isWav\": false,\n \"uniqueId\": \"01-1648715638.15731\",\n \"accountId\": 3751,\n \"contactId\": \"cf0a8b36-a0ac-457b-adc7-d81cdea0bbb8\",\n \"contactName\": \"Massiel Empresa\",\n \"geonum\": \"\",\n \"hangupBy\": \"CALLER\",\n \"played\": false,\n \"hasrecord\": true,\n \"hasfax\": false,\n \"hastranscription\": false\n }\n]"}],"_postman_id":"b6c58016-38ae-4deb-af8a-0a8da84e8ad5"},{"name":"ACD Report","id":"cfb24818-3ef3-40b0-b99f-8584a342b1b4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[],"url":"http://manager.masvoz.es/api/rs/call/detail/report/ACD?timeSlot=false&startDate={{starDate}}&endDate={{endDate}}&accountId={{accountId}}","description":"Variables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","urlObject":{"protocol":"http","path":["api","rs","call","detail","report","ACD"],"host":["manager","masvoz","es"],"query":[{"key":"timeSlot","value":"false"},{"description":{"content":"(required, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2024-02-11+08:00:00\".
\n","type":"text/plain"},"key":"startDate","value":"{{starDate}}"},{"description":{"content":"(required, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. \"2024-02-11+08:00:00\".
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"(required, number) Enreach account ID. List variable
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"}],"variable":[]}},"response":[],"_postman_id":"cfb24818-3ef3-40b0-b99f-8584a342b1b4"},{"name":"Call statistics","id":"e58ac307-ab0c-46a7-b270-b6be6c76ace9","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/call/stats/:{{direction}}?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}&groupMode={{group_by}}&serviceId={{serviceId}}&destinationId={{destinationId}}","description":"Gather call statistics
\nURL PATH: {{direction}} can be OUT (outcoming calls), ATC (incoming calls), DEST (incoming calls per conversation at destination)
\nVariables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) Enreach account ID. List variable
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"(required) grouping mode. Possible values: PROVINCE, ACCOUNT, SERVICE, SERVICEGROUP,\nDESTINATION, DESTINATIONGROUP, MONTH, DAY, MINUTE, DAILYPROFILE, HOUR.
\n","type":"text/plain"},"key":"groupMode","value":"{{group_by}}"},{"description":{"content":"(optional) identifier of the \"service\" to be filtered. Default value: all services. List variable
\n","type":"text/plain"},"key":"serviceId","value":"{{serviceId}}"},{"description":{"content":"(optional) identifier of the \"destination\" to be filtered. Default value: all destinations.
\n","type":"text/plain"},"key":"destinationId","value":"{{destinationId}}"}],"variable":[{"description":{"content":"(required, string) OUT to display outcoming calls, ATC to display incoming calls, DEST to display incoming calls per conversation at destination.
\n","type":"text/plain"},"type":"any","value":"ATC","key":"{{direction}}"}]}},"response":[{"id":"288354a2-9f0a-453c-8697-34666c303a0e","name":"Call statistics","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json","type":"text"}],"url":{"raw":"https://manager.masvoz.es/api/rs/call/stats/ATC?accountId=9999&startDate=2020-08-10+00:00:00&endDate=2020-08-10+23:59:59&groupMode=ACCOUNT","protocol":"https","host":["manager","masvoz","es"],"path":["api","rs","call","stats","ATC"],"query":[{"key":"accountId","value":"9999","description":"(required) Four digits masvoz account ID"},{"key":"startDate","value":"2020-08-10+00:00:00","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00"},{"key":"endDate","value":"2020-08-10+23:59:59","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59"},{"key":"groupMode","value":"ACCOUNT","description":"(required) grouping mode. Possible values: PROVINCE, ACCOUNT, SERVICE, SERVICEGROUP,\nDESTINATION, DESTINATIONGROUP, MONTH, DAY, MINUTE, DAILYPROFILE, HOUR."},{"key":"serviceId","value":"{{serviceId}}","description":"(optional) identifier of the \"service\" to be filtered. Default value: all services.","disabled":true},{"key":"destinationId","value":"{{destinationId}}","description":"(optional) identifier of the \"destination\" to be filtered. Default value: all destinations.","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Undertow 1"},{"key":"Server","value":"Wildfly 8"},{"key":"Content-Type","value":"application/json"},{"key":"Date","value":"Tue, 22 Dec 2020 13:09:12 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"373"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"pivot\": 9999988000000,\n \"label\": \"\",\n \"color\": 0,\n \"answered\": 1,\n \"noanswer\": 1,\n \"busy\": 0,\n \"failed\": 0,\n \"abandoned\": 2,\n \"billsec\": 85,\n \"duration\": 86\n },\n {\n \"pivot\": 1999996800000,\n \"label\": \"\",\n \"color\": 0,\n \"answered\": 1,\n \"noanswer\": 10,\n \"busy\": 0,\n \"failed\": 0,\n \"abandoned\": 1,\n \"billsec\": 322,\n \"duration\": 323\n }\n]"}],"_postman_id":"e58ac307-ab0c-46a7-b270-b6be6c76ace9"},{"name":"Queue statistics","id":"b0acd1a4-88d7-40cc-8f93-9720765b8204","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/queue/stats?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}&nodeId={{queueId}}&queueGroupBy={{queue_group_by}}&serviceId={{serviceId}}&serviceGroupId={{serviceGroupId}}&queueGroupId={{queueGroupId}}","description":"Gather queue statistics
\nVariables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) Enreach account ID. List variable.
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"(optional) identifier of the \"queue\" to be filtered. Default value: all queues.
\n","type":"text/plain"},"key":"nodeId","value":"{{queueId}}"},{"description":{"content":"(optional) grouping or pivoting mode. Values: GROUP_COLAS (queues),GROUP_DAILY, GROUP_HALFHOUR, GROUP_QUEUE_GROUP, GROUP_DAILY_HALFHOUR, GROUP_SERVICE
\n","type":"text/plain"},"key":"queueGroupBy","value":"{{queue_group_by}}"},{"description":{"content":"(optional) identifier of the \"service\" to be filtered. Default value: all services. List variable.
\n","type":"text/plain"},"key":"serviceId","value":"{{serviceId}}"},{"description":{"content":"(optional) identifier of the \"service group\" to be filtered.
\n","type":"text/plain"},"key":"serviceGroupId","value":"{{serviceGroupId}}"},{"description":{"content":"(optional) identifier of the \"queue group\" to be filtered.
\n","type":"text/plain"},"key":"queueGroupId","value":"{{queueGroupId}}"}],"variable":[]}},"response":[{"id":"bf8245d0-1245-4e9c-9832-33e1227d8f6c","name":"200 GROUP_DAILY","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","description":"application/xml or application/json","type":"text"}],"url":{"raw":"https://manager.masvoz.es/api/rs/queue/stats?startDate=2021-12-21+00:30:00&endDate=2021-12-21+23:33:59&accountId=9999&queueGroupBy=GROUP_DAILY","protocol":"https","host":["manager","masvoz","es"],"path":["api","rs","queue","stats"],"query":[{"key":"startDate","value":"2021-12-21+00:30:00"},{"key":"endDate","value":"2021-12-21+23:33:59"},{"key":"accountId","value":"9999"},{"key":"queueGroupBy","value":"GROUP_DAILY"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Undertow 1"},{"key":"Server","value":"Wildfly 8"},{"key":"Content-Type","value":"application/json"},{"key":"Date","value":"Tue, 22 Dec 2020 13:10:22 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"318"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"label\": \"2021-12-21\",\n \"pivot\": \"2021-12-21\",\n \"receivedQuantity\": 16,\n \"receivedDuration\": 1566,\n \"receivedAverage\": 97,\n \"answeredQuantity\": 16,\n \"answeredDuration\": 1566,\n \"answeredAverage\": 97,\n \"answeredPercentage\": 100.0,\n \"answered00\": 13,\n \"answered10\": 0,\n \"answered20\": 0,\n \"answered30\": 2,\n \"answered60\": 1,\n \"overflowedXQuantity\": 0,\n \"overflowedXTime\": 0,\n \"overflowedTotal\": 0,\n \"overflowedPercentage\": 0.0,\n \"abandonedQuantity\": 0,\n \"abandonedAverage\": 0,\n \"abandonedDuration\": 0,\n \"abandonedPercentage\": 0.0,\n \"abandoned0to30\": 0,\n \"abandoned30to60\": 0,\n \"abandonedMore60\": 0,\n \"TMA\": 0,\n \"waitingTime\": 370,\n \"TME\": 23,\n \"serviceLevel\": 81.0,\n \"maxWaitingTime\": 232,\n \"busyTime\": 0,\n \"TMC\": 74,\n \"acwTime\": 0,\n \"TMO\": 74,\n \"holdTime\": 0,\n \"TMH\": 0\n },\n {\n \"label\": \"TOTAL\",\n \"pivot\": \"TOTAL\",\n \"receivedQuantity\": 16,\n \"receivedDuration\": 1566,\n \"receivedAverage\": 97,\n \"answeredQuantity\": 16,\n \"answeredDuration\": 1566,\n \"answeredAverage\": 97,\n \"answeredPercentage\": 100.0,\n \"answered00\": 13,\n \"answered10\": 0,\n \"answered20\": 0,\n \"answered30\": 2,\n \"answered60\": 1,\n \"overflowedXQuantity\": 0,\n \"overflowedXTime\": 0,\n \"overflowedTotal\": 0,\n \"overflowedPercentage\": 0.0,\n \"abandonedQuantity\": 0,\n \"abandonedAverage\": 0,\n \"abandonedDuration\": 0,\n \"abandonedPercentage\": 0.0,\n \"abandoned0to30\": 0,\n \"abandoned30to60\": 0,\n \"abandonedMore60\": 0,\n \"TMA\": 0,\n \"waitingTime\": 370,\n \"TME\": 23,\n \"serviceLevel\": 81.0,\n \"maxWaitingTime\": 232,\n \"busyTime\": 0,\n \"TMC\": 74,\n \"acwTime\": 0,\n \"TMO\": 74,\n \"holdTime\": 0,\n \"TMH\": 0\n }\n]\n"},{"id":"c3f782e2-0619-4547-ad1a-5a3b16ef3fb3","name":"200 GROUP_COLAS","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","description":"application/xml or application/json","type":"text"}],"url":{"raw":"https://manager.masvoz.es/api/rs/queue/stats?accountId=9999&startDate=2021-07-28+09:00:00&endDate=2021-07-28+21:59:59&nodeId=164374&queueGroupBy=GROUP_COLAS","protocol":"https","host":["manager","masvoz","es"],"path":["api","rs","queue","stats"],"query":[{"key":"accountId","value":"9999","description":"(required) Four digits masvoz account ID"},{"key":"startDate","value":"2021-07-28+09:00:00","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00"},{"key":"endDate","value":"2021-07-28+21:59:59","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59"},{"key":"nodeId","value":"164374","description":"(optional) identifier of the \"queue\" to be filtered. 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\"awayPercentage\": 0.0,\n \"ringingTime\": 48,\n \"ringingPercentage\": 2.846975,\n \"customizableAgentActivityStates\": [\n {\n \"id\": 7,\n \"labelEN\": \"Status 1\",\n \"labelES\": \"Estado 1\",\n \"totalTime\": 0,\n \"timeRate\": 0.0\n },\n {\n \"id\": 8,\n \"labelEN\": \"Status 2\",\n \"labelES\": \"Estado 2\",\n \"totalTime\": 0,\n \"timeRate\": 0.0\n }\n ],\n \"connectedTime\": 1686,\n \"occupancyRate\": 3.5587187,\n \"firstConnection\": null,\n \"lastDisconnection\": null\n }\n]"}],"_postman_id":"0bafdd2a-8b15-424d-b782-656ecadd9d95"},{"name":"Agent status statistics","id":"354d1a0e-8ef0-4b3d-8451-c6910bb71169","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/agent/stats/status/v2?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}&agentNodeId={{agentId}}","description":"Gather agent activity statistics
\nVariables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) Four digits masvoz account ID
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"(optional) identifier of the \"agent\" to be filtered. Default value: all agents.
\n","type":"text/plain"},"key":"agentNodeId","value":"{{agentId}}"}],"variable":[]}},"response":[{"id":"04cbba97-dcac-4df5-999b-67d732f55102","name":"Agent status statistics","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json","type":"text"}],"url":{"raw":"https://manager.masvoz.es/api/rs/agent/stats/status?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}&agentNodeId={{agentId}}","protocol":"https","host":["manager","masvoz","es"],"path":["api","rs","agent","stats","status"],"query":[{"key":"accountId","value":"{{accountId}}","description":"(required) Four digits masvoz account ID"},{"key":"startDate","value":"{{startDate}}","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00"},{"key":"endDate","value":"{{endDate}}","description":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59"},{"key":"agentNodeId","value":"{{agentId}}","description":"(optional) identifier of the \"agent\" to be filtered. Default value: all agents."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Undertow 1"},{"key":"Server","value":"Wildfly 8"},{"key":"Content-Type","value":"application/json"},{"key":"Date","value":"Tue, 22 Dec 2020 13:12:59 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"1666"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"date\": 1597045363000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"ONLINE\",\n \"endStatus\": \"RINGING\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597045353000\n },\n {\n \"date\": 1597045363000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"RINGING\",\n \"endStatus\": \"BUSY\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597045363000\n },\n {\n \"date\": 1597045406000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"BUSY\",\n \"endStatus\": \"ONLINE\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597045363000\n },\n {\n \"date\": 1597046088000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"ONLINE\",\n \"endStatus\": \"RINGING\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597046020000\n },\n {\n \"date\": 1597046088000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"RINGING\",\n \"endStatus\": \"BUSY\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597046088000\n },\n {\n \"date\": 1597046122000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"BUSY\",\n \"endStatus\": \"ONLINE\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597046088000\n },\n {\n \"date\": 1597047411000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"ONLINE\",\n \"endStatus\": \"RINGING\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597047353000\n },\n {\n \"date\": 1597047412000,\n \"agent\": \"AG1\",\n \"customer\": 9999,\n \"initStatus\": \"RINGING\",\n \"endStatus\": \"BUSY\",\n \"agentName\": \"Agente Tomás\",\n \"initDate\": 1597047411000\n }\n]"}],"_postman_id":"354d1a0e-8ef0-4b3d-8451-c6910bb71169"},{"name":"After selection statistics","id":"1c9b297a-17e7-4a18-b430-15f4373826c2","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/call/stats/as?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}&asGroupMode=DAY&nodeId=223669","description":"Get detail from subsquent selection statistics
\nVariables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) Enreach account ID. List variable.
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(required) dateTime YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"},{"description":{"content":"grouping mode, possible values: HOUR, DAY, MONTH, DTMF, NODE
\n","type":"text/plain"},"key":"asGroupMode","value":"DAY"},{"description":{"content":"(optional) identifier of the \"after selection\" node to be filtered. Default value: all.
\n","type":"text/plain"},"key":"nodeId","value":"223669"}],"variable":[]}},"response":[],"_postman_id":"1c9b297a-17e7-4a18-b430-15f4373826c2"},{"name":"Accounts","id":"a1f8eaa2-e6eb-4e9e-b6c7-4d036d065d24","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/uac/accounts/{{accountId}}","description":"Get list of user-managed accounts
\nURL PATH: {{accountId}} is optional
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"application/xml or application/json
\n","type":"text"}],"url":"https://manager.masvoz.es/api/rs/uac/nodes/{{nodeId}}?accountId={{accountId}}&typeId={{nodeType}}","description":"Get list of visible nodes by account.
\nURL PATH: {{nodeId}} : (optional, number) identifier of a node in masvoz platform.
\n\"typeId\": identifier of node types. The existing types are:
\n- \n
1: Lines
\n \n2: Extensions
\n \n3: Queues
\n \n6: Agents
\n \n
Variables of the list type can be added to the request “N” times, e.g.: accountId=80&accountId=81
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(optional, number) Enreach account ID.
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(optional, number) One digit node type. Options are 1: Lines, 2: Extensions, 3: Queues, 6: Agents
\n","type":"text/plain"},"key":"typeId","value":"{{nodeType}}"}],"variable":[]}},"response":[{"id":"7d9d354e-2bfd-4005-af22-e7bd7f9aef53","name":"Nodes","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"{{response_format}}","description":"application/xml or application/json","type":"text"}],"url":{"raw":"https://manager.masvoz.es/api/rs/uac/nodes/223999?accountId=9999&typeId=6","protocol":"https","host":["manager","masvoz","es"],"path":["api","rs","uac","nodes","223999"],"query":[{"key":"accountId","value":"9999"},{"key":"typeId","value":"6"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Undertow 1"},{"key":"Server","value":"Wildfly 8"},{"key":"Content-Type","value":"application/json"},{"key":"Date","value":"Fri, 05 Mar 2021 09:29:25 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"143"}],"cookie":[],"responseTime":null,"body":"{\n \"type\": \"node\",\n \"id\": 223999,\n \"typeId\": 6,\n \"accountId\": 9999,\n \"name\": \"Agente Tomás\",\n \"deleted\": false,\n \"version\": 1590569999999,\n \"code\": \"AG1\"\n}"}],"_postman_id":"6bd7f305-f254-426c-8d1b-c921e496ea16"},{"name":"Add CDR Note","id":"c08597b8-7ff8-47a8-a9f3-dd2d80ead52d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Add / Update CDR Typification & Notes
\nThis endpoint allows external systems (e.g., CRM or customer applications) to add or update call typifications and notes in the CDR of a call. The information will be visible in the call detail within the platform.
\nResponse parameters definition
\n- \n
\"uniqueId\": (required, string) Call identifier (PUID). This information is necessary to link the typification/note with the call that belongs to it.
\n \n\"accountId\": (required, number) Enreach account ID. List variable.
\n \n\"agent\": (optional) agent who makes the typification/note. The format is in AGXX. If
\nagentis not provided, it defaults to the authenticated user. \nPayload parameter:
\n- \n
registers:
\n- \n
\"tid\": (required), Always {{timestamp}}
\n \n\"label\": (required) name of the typification label.
\n \n\"value\": information left by the agent to typify the call, for example: \"customer calls about an issue\".
\n \n
\n\"note\": note left by the agent during or after the call.
\n \n
\n
This API allows a user to gather detailed information about the telephony service managed in Enreach platform.
\nRequirements
\nTo use this API is required a Enreach username and password with the correct settings and permissions
\nRate limit
\nLimits apply:
\n- \n
- 20 requests per minute per user \n
- 65.000 call objects per response \n
- Requests can take more than 1 minutes up to 10 minutes, depending on amount of calls being processed for the response. Please, do not retry the request in less than 10 minutes. \n
Error handling
\nErrors are mapped to HTTP codes. Therefore, if the user does not have permissions for the action the user is performing, an error code will be returned.
Error code examples:
401: Unauthorized Access
404: inexistent requested appeal
500: Internal error
406: limit exceeded
Allows you to generate a call from one phone number to another phone number.
\nThis endpoint generates 2 outgoing calls in Enreach platform. The server will not respond to the HTTP request until {{connectTo}} answers or rejects the call. If {{connectTo}} answers, the service will return a JSON in plain text with \"Success\" and \"Failure\" in any other case and also with the caller ID.
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required, number) Destination, phone that will be called secondly. Example: 0034931299999
\n","type":"text/plain"},"key":"callTo","value":"{{any_phone}}"},{"description":{"content":"(required, number) Source, phone that will be called first, it has to answer to continue. Example: 0034931299999
\n","type":"text/plain"},"key":"connectTo","value":"{{any_phone}}"},{"description":{"content":"(optional, number) Phone number to be presented at both ends. Example: 0034931299999
\n","type":"text/plain"},"key":"callerId","value":"{{any_phone}}"},{"description":{"content":"(optional, number) Maximum timeout in seconds for the call to be set to both the source and destination. Example: 100
\n","type":"text/plain"},"key":"timeout","value":"{{timeout}}"}],"variable":[{"description":{"content":"(required, number) url2call ID provided by masvoz
\n","type":"text/plain"},"type":"any","value":"123","key":"{{url2call_id}}"}]}},"response":[{"id":"6155417b-65a6-4d32-89cf-8b8f3c7f280d","name":"connectTo answer the call","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/phone2phone?callTo=931999999&connectTo=931888888","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","phone2phone"],"query":[{"key":"callTo","value":"931999999","description":"(required) Destination, phone that will be called secondly"},{"key":"connectTo","value":"931888888","description":"(required) Source, phone that will be called first, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends","disabled":true},{"key":"timeout","value":"{{timeout}}","description":"(optional) Maximum timeout in seconds for the call to be set to both the source and destination","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:11:43 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Success\",\n \"uniqueId\": \"1608649912.57151\"\n}"},{"id":"fa7bc48a-49b5-43d6-9bde-db511e3dd8e1","name":"connectTo doesn't answer","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/phone2phone?callTo=931999999&connectTo=931888888","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","phone2phone"],"query":[{"key":"callTo","value":"931999999","description":"(required) Destination, phone that will be called secondly"},{"key":"connectTo","value":"931888888","description":"(required) Source, phone that will be called first, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends","disabled":true},{"key":"timeout","value":"{{timeout}}","description":"(optional) Maximum timeout in seconds for the call to be set to both the source and destination","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:13:50 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Error\",\n \"uniqueId\": \"null\"\n}"}],"_postman_id":"b0082232-0658-4c5c-9d30-d19a34cd990e"},{"name":"node2phone","id":"fbc8568f-7c09-49f8-9b7d-736730ff6a9a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"xml"}}},"url":"https://api01.gestionvoz.net/url2call/:{{url2call_id}}/json/node2phone?callTo={{any_phone}}&connectTo={{nodeId}}&callerId={{any_phone}}&isOutgoing=true","description":"This mode allows you to connect a phone and a masvoz routing node {{nodeId}}. First a call is placed to the platform node and then to the phone.
This endpoint generates 1 outgoing call to {{callTo}} and 1 incoming call to {{nodeId}} in masvoz platform. The server will not respond to the HTTP request until {{connectTo}} answers or rejects the call. If {{connectTo}} answers, the service will return a JSON in plain text with \"Success\" and \"Failure\" in any other case and also with the caller ID.
Optional functionalities
\nNotes on Agent
\nIn the node2phone and phone2node modes there is the possibility to attach a parameter with text in the call information that will appear in the agent module, as a comment of the incoming call.
\n\n<request>\n <notes> This is a text for the agent </notes>\n</request>\n\nSave notes to Call details
\nIn the node2phone and phone2node modes there is the possibility to attach a parameter with text in the call information that will appear in the agent module, as a comment of the incoming call.
\n\n<request>\n <saveNotes> This is a text that will be saved on the Call detail. See \"Call detail and statistics\" API for more information </saveNotes>\n</request>\n\nTo do both Note and saveNote
\n\n<request>\n <notes> This is a text for the agent </notes>\n <saveNotes> This is a text that will be saved on the Call detail. See \"Call detail and statistics\" API for more information </saveNotes>\n</request>\n\n##Custom voice messages
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required, number) Destination, phone that will be called secondly. Example: 0034931299999
\n","type":"text/plain"},"key":"callTo","value":"{{any_phone}}"},{"description":{"content":"(required, number) Source, routing node of Enreach platform where the call will be received, it has to answer to continue. This parameter will be provided by Enreach depending on the desired routing in Enreach platform. In case the request is used to initiate the call and the agent is in another status, it is important that the node is always the agent's node. Example: 25999
\n","type":"text/plain"},"key":"connectTo","value":"{{nodeId}}"},{"description":{"content":"(optional, number) Telephone number to be presented at both ends. Example: 0034931299999
\n","type":"text/plain"},"key":"callerId","value":"{{any_phone}}"},{"description":{"content":"(optional, true) When enabled, it allows the agent to receive the call while in a status other than disconnected, ringing or busy.
\n","type":"text/plain"},"key":"isOutgoing","value":"true"}],"variable":[{"description":{"content":"(required, number) url2call ID provided by masvoz
\n","type":"text/plain"},"type":"any","value":"123","key":"{{url2call_id}}"}]}},"response":[{"id":"3948912c-f94a-41a5-bd6a-8ac2c2cc1b92","name":"connectTo answer the call","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/node2phone?callTo=931999999&connectTo=99999&callerId={{any_phone}}","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","node2phone"],"query":[{"key":"callTo","value":"931999999","description":"(required) Destination, phone that will be called"},{"key":"connectTo","value":"99999","description":"(required) Source, routing node of masvoz platform where the call will be received, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:11:43 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Success\",\n \"uniqueId\": \"1608649912.57151\"\n}"},{"id":"5c6108c1-6a7d-46ce-a0d0-ea40e1bf70c7","name":"connectTo doesn't answer","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/node2phone?callTo=931999999&connectTo=99999","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","node2phone"],"query":[{"key":"callTo","value":"931999999","description":"(required) Destination, phone that will be called"},{"key":"connectTo","value":"99999","description":"(required) Source, routing node of masvoz platform where the call will be received, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:13:50 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Error\",\n \"uniqueId\": \"null\"\n}"}],"_postman_id":"fbc8568f-7c09-49f8-9b7d-736730ff6a9a"},{"name":"phone2node","id":"4490850a-0154-47e4-9330-528c5d956118","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"\r\nThe operation of the PHONE2NODE is the same as the NODE2PHONE but in this case the phone is called first and then the routing node.
\nThis mode allows you to connect a phone and a Enreach routing node {{nodeId}}. First a call is placed to the phone and then to the platform node.
This endpoint generates 1 outgoing call to {{callTo}} and 1 incoming call to {{nodeId}} in Enreach platform. The server will not respond to the HTTP request until {{connectTo}} answers or rejects the call. If {{connectTo}} answers, the service will return a JSON in plain text with \"Success\" and \"Failure\" in any other case and also with the caller ID.
Optional functionalities
\nphone2node can do all optional functionalities described in node2phone.
\n- \n
- Notes on Agent \n
- Save notes to Call details \n
Custom voice messages
\nOnly for phone2node. In this scenario, the target defined as \"connectTo\" will be called first. Once the call is answered by connectTo, the text to speech system will play back the text included in the message.
\n\n<request>\n <playback>\n <tts>\n <text>...Hi, this is a reminder of your appointment to pass the MOT. </text>\n <voice>joanna</voice>\n <speed>50</speed>\n </tts>\n </playback>\n</request>\n\nYou will be able to select the Virtual Speaker, the language and the speed at which you want to play the text.
Regarding to the voice type, it should be taken into account that each name is associated with a language. Down below you will find a table with the list:
(required, number) Destination, routing node of Enreach platform where the call will be received. This parameter will be provided by Enreach depending on the desired routing un masvoz platform. In case the request is used to initiate the call and the agent is in another status, it is important that the node is always the agent's node. Example: 25999
\n","type":"text/plain"},"key":"callTo","value":"{{nodeId}}"},{"description":{"content":"(required, number) Source, phone that will be called first, it has to answer to continue. Example: 0034931299999
\n","type":"text/plain"},"key":"connectTo","value":"{{any_phone}}"},{"description":{"content":"(optional, number) Phone number to be presented at both ends. Example: 0034931299999
\n","type":"text/plain"},"key":"callerId","value":"{{any_phone}}"},{"description":{"content":"(optional, true) When enabled, it allows the agent to receive the call while in a status other than disconnected, ringing or busy.
\n","type":"text/plain"},"key":"isOutgoing","value":"true"}],"variable":[{"description":{"content":"(required, number) url2call ID provided by masvoz
\n","type":"text/plain"},"type":"any","value":"123","key":"{{url2call_id}}"}]}},"response":[{"id":"d4b841dd-85e0-45de-a937-47a3658097cd","name":"connectTo doesn't answer","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/phone2node?callTo=99999&connectTo=931999999","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","phone2node"],"query":[{"key":"callTo","value":"99999","description":"(required) Destination, node that will be called secondly"},{"key":"connectTo","value":"931999999","description":"(required) Source, phone that will be called first, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:13:50 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Error\",\n \"uniqueId\": \"null\"\n}"},{"id":"f0794e5a-f92c-4bcc-8e0f-713d04579d1c","name":"connectTo answer the call","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://api01.gestionvoz.net/url2call/123/json/phone2node?callTo=99999&connectTo=931999999","protocol":"https","host":["api01","gestionvoz","net"],"path":["url2call","123","json","phone2node"],"query":[{"key":"callTo","value":"99999","description":"(required) Destination, node that will be called secondly"},{"key":"connectTo","value":"931999999","description":"(required) Source, phone that will be called first, it has to answer to continue"},{"key":"callerId","value":"{{any_phone}}","description":"(optional) Phone number to be presented at both ends","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 22 Dec 2020 15:11:43 GMT"},{"key":"Access-Control-Allow-Methods","value":"GET"},{"key":"Access-Control-Allow-Headers","value":"Authorization,DNT,User-Agent,Keep-Alive,Content-Type,accept,origin,X-Requested-With"},{"key":"Access-Control-Expose-Headers","value":"access-control-allow-origin,access-control-allow-methods,access-control-allow-headers"},{"key":"Access-Control-Allow-Origin","value":""},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"close"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Language","value":"es"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"Success\",\n \"uniqueId\": \"1608649912.57151\"\n}"}],"_postman_id":"4490850a-0154-47e4-9330-528c5d956118"},{"name":"Add numbers to an existing campaign","id":"01784955-8ab4-45a7-89b5-8dd49d2f73c2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Allows you to add numbers, with their notes, to existing campaigns.
\nIt is necessary to have previously created and configured the campaign in the OCC dialer module.
\nBody information
\n\"numbers\" = (required, number) Telephone number we want to add to the caming. Example: 931299999
\n\"text\" = (optional, text) Information we want to add to the campaign.
\n","urlObject":{"protocol":"https","path":["autocaller-papi",":{{campaignId}}","addnumbers",""],"host":["api01","gestionvoz","net"],"query":[],"variable":[{"description":{"content":"(required, number)campaign identifier where calls will be scheduled. Enreach will facilitiate it.
\n","type":"text/plain"},"type":"any","value":"31435","key":"{{campaignId}}"}]}},"response":[{"id":"7f2e31c4-0444-4826-a736-bd405b5c0f6a","name":"Add numbers to an existing campaign","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\r\n {\r\n \"numbers\": [\"931220328\"], \r\n \"text\": \"prueba API automarcador\" // can be optional\r\n },\r\n {\r\n \"numbers\": [\"931223056\"]\r\n }\r\n]\r\n","options":{"raw":{"language":"json"}}},"url":{"raw":"https://api01.gestionvoz.net/autocaller-papi/:{{campaignId}}/addnumbers/","protocol":"https","host":["api01","gestionvoz","net"],"path":["autocaller-papi",":{{campaignId}}","addnumbers",""],"variable":[{"key":"{{campaignId}}","value":"31435","description":"(required, number)campaign identifier where calls will be scheduled. Enreach will facilitiate it."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Apache-Coyote/1.1"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Date","value":"Wed, 07 May 2025 15:17:06 GMT"},{"key":"Content-Encoding","value":"gzip"},{"key":"content-length","value":"200"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"attempt\": 0,\n \"status\": \"SCHEDULED\",\n \"text\": \"prueba API automarcador\",\n \"id\": 52133039,\n \"dateCreated\": \"07/05/2025 17:17:06\",\n \"numbers\": [\n \"931220328\"\n ],\n \"reschedules\": []\n },\n {\n \"attempt\": 0,\n \"status\": \"SCHEDULED\",\n \"text\": null,\n \"id\": 52133041,\n \"dateCreated\": \"07/05/2025 17:17:06\",\n \"numbers\": [\n \"931223056\"\n ],\n \"reschedules\": []\n }\n]"}],"_postman_id":"01784955-8ab4-45a7-89b5-8dd49d2f73c2"}],"id":"bc7779cc-dd7a-4438-b8e4-841490971b6a","description":"Generate calls with a basic REST request.
This API allows you to generate outgoing calls by using Enreach's platform.
There are different functioning modes:
\n- \n
Phone2Phone Allows you to generate a call from one phone number to another phone number.
\n \nPhone2Node Generates calls from a phone number to a Enreach Smart Phone platform destination, so that the call can go to an agent, agent group, extension, IVR, message...
\n \nNode2Phone In this mode, calls are generated from an element of Enreach's platform to a phone number.
\n \n
Requirements
To use the URL2CALL service it is necessary to hire it from Enreach. Once registered, the following information will be available:
- \n
- Service identifier. {{url2call_id}} \n
- User account with rights to use this service \n
- Service user and password \n
Masvoz's URL2CALL API makes use of GET or POST requests. SSL protocol is used to ensure authenticationand confidentiality of communication. Authentication is done using HTTP BASIC.
\n","_postman_id":"bc7779cc-dd7a-4438-b8e4-841490971b6a","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"The prepare method of the API initiates the job request. If the request succeeds you will receive
a HTTP code 200, along with a job identifier value: bulkDownloadId.
This job identifier is used in the sent notifications (mail or POST to a URL) and also will be used for cancelling the job if needed.
\nBODY:
\n{
\n\"accountId\": \"{{accountId}}\", // (required) Four digits masvoz account ID. Eg. 1234
\n\"startDate\": \"{{startDate}}\", // (required) dateTime YYYY-MM-DD 24H:mm:ss (Spanish GTM) Eg. 2020-08-11 08:00:00\"
\nendDate\": \"{{endDate}}\", // (required) dateTime YYYY-MM-DD 24H:mm:ss (Spanish GTM) Eg. 2020-08-11 18:00:00
\n\"ftpAddress\": \"sftp://user:pass@host:port\", // (required) Your FTP or SFTP address including user and password (required) to deposit the files. Eg. sftp://user:pass@host.ftpdomain.com:21/mydirectory/mysubdirectory
\n\"notificationEmail\": \"string\", // (required) Email address to send a notification when the job is completed. Eg. john.lennon@mydomain.com
\n\"callType\": \"{{bulk_direction}}\", // (optional) Incoming or Outgoing, if not specified default is Incoming
\n\"notificationURL\": \"string\", // (optional) URL to which to send a notification when the sample job completes. Eg. http://myorg.com/notifyme
\n\"serviceId\": \"string\", // (optional) To filter by a particular line (service). Id is provided by masvoz if necessary. Eg. 260015
\n\"source\": \"string\", // (optional) To filter by a particular caller phone number. Eg. 931299999
\n\"highQuality\": true, // (optional) If TRUE, the call recording will be downloade in HQ (.wav PCM 16bits 16KHz Stereo)
\n\"includePUID\": true //(optional) true o fales, If TRUE, When downloading the recording, the PUID will be added to the recording name.
\n}
\nEmail notifications
\nSucess notification example
\nFrom: <notifications@masvoz.net>\nDate: Wed., 26 jun. 2019 at 16:49\nSubject: Completed - Downloading bulkId recordings= 'ca4cc296-2c6d-4a97-9b60-95181be6c077'\nTo: <juan. perez@empresaejemplo.es>\nThe recordings download with bulkId = 'ca4cc296-2c6d-4a97-9b60-95181be6c077' has been\ncompleted.\nThe recordings download with bulkId= 'ca4cc296-2c6d-4a97-9b60-95181be6c077' has been\ncompleted.\nFiles: 1\nSize: 19579258\n\nError notifications example
\nFrom: <notifications@masvoz.net>\nDate: Wed., 3 jul. 2019 at 18:15\nSubject: Completed - Download bulkId recordings= '907f3121-7450-4656-9fc6-e2058b42fc3e' ERROR\nTo: <juan.perez@miempresa.es>\nThere was an issue while your processing (9f5acf58-d16d-4ecc-a083-6b2a9ad83b53): 400 Bad Request\n\nYou can cancel a job launched by the \"cancel\" method using the identifier (BulkId) corresponding
to it. If the process of sending recordings to FTP has already started, the request cannot be cancelled and will be billed.
Email notification
\nJob cancelled example
\nFrom: <notifications@masvoz.net>\nDate: mar., 9 jul. 2019 at 17:46\nSubject: Cancelled - Download bulkId recordings= '918e3a1d-2e40-402b-a7bf-24ac78a72dc0'\nTo: <juan.perez@miempresa.es>\nThe recordings download with bulkId = '918e3a1d-2e40-402b-a7bf-24ac78a72dc0' has been\ncancelled.\n\n(required) Bulk Id received on email (eg. 00ede3ed-4295-4efe-9b1c-a7b7a944e36d)
\n","type":"text/plain"},"key":"bulkId","value":"{{bulk_id}}"}],"variable":[]}},"response":[{"id":"5c0a028d-d757-4403-93ac-ee0af4793fb7","name":"200 Job cancellation","originalRequest":{"method":"POST","header":[],"url":{"raw":"http://10.132.56.63:8080/cancel?bulkId={{bulk_id}}","protocol":"http","host":["10","132","56","63"],"port":"8080","path":["cancel"],"query":[{"key":"bulkId","value":"{{bulk_id}}","description":"(required) Bulk Id received on email (eg. 00ede3ed-4295-4efe-9b1c-a7b7a944e36d)"}]}},"code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n\"bulkId\": \"00ede3ed-4295-4efe-9b1c-a7b7a944e36d\"\r\n}"},{"id":"8d7e6716-e1bf-4e49-8917-4382e9182a5e","name":"400 Job can not longer be cancelled","originalRequest":{"method":"POST","header":[],"url":{"raw":"http://10.132.56.63:8080/cancel?bulkId={{bulk_id}}","protocol":"http","host":["10","132","56","63"],"port":"8080","path":["cancel"],"query":[{"key":"bulkId","value":"{{bulk_id}}","description":"(required) Bulk Id received on email (eg. 00ede3ed-4295-4efe-9b1c-a7b7a944e36d)"}]}},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\r\n\"timestamp\": \"2019-07-10T06:50:03.640+0000\",\r\n\"status\": 400,\r\n\"error\": \"Bad Request\",\r\n\"message\": \"Request is already prepared, and cannot be cancelled\r\nat this state\",\r\n\"path\": \"/cancel\"\r\n}"},{"id":"db3172e4-8d2d-4195-95c8-4b6382564d43","name":"404 Bulk Id not found","originalRequest":{"method":"POST","header":[],"url":{"raw":"http://10.132.56.63:8080/cancel?bulkId={{bulk_id}}","protocol":"http","host":["10","132","56","63"],"port":"8080","path":["cancel"],"query":[{"key":"bulkId","value":"{{bulk_id}}","description":"(required) Bulk Id received on email (eg. 00ede3ed-4295-4efe-9b1c-a7b7a944e36d)"}]}},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2019-07-10T06:49:03.770+0000\",\n \"status\": 404,\n \"error\": \"Not Found\",\n \"message\": \"BulkId cannot be found\",\n \"path\": \"/cancel\"\n}"}],"_postman_id":"e9a832e2-e2c1-480d-a7aa-758901106a08"}],"id":"c1ec7f7c-80be-4738-9ae9-75f4dfb7399c","description":"The massive download of recordings API enables you to generate a \"bulk\" recording file through a request to the API. The resulting recording file will be stored on an FTP/SFTP server specified in the request.
\n![](\"https://www.masvoz.es/wp-content/uploads/2020/12/Bulk-Download-diagram-postman.png\")
\n\n- \n
A request for archiving work is initiated. An initial response is provided, indicating that the job has been “queued” for processing, and an identifier for the job is returned.
\n \nThe file intentded for the client is generated.
\n \nThe file is transferred to the client's specified destination (FTP/SFTP server).
\n \nA notification is sent to the client, either via e-mail or optionally to a URL
\n
(endpoint), to inform the job is ready. \n
Requirements
\nTo use this API is required a Enreach username and password with the correct settings and permissions
\nLimit requests
\nCall download services have a limit of 65,000 records and 91 days. If you exceed this, you will receive an error response.
\nError processing
\nStartFragment
\nErrors are mapped to HTTP status codes. Therefore, if the user lacks the necessary permissions for a particular action or encounters a problem, an appropriate error code will be returned.
\nEndFragment
\nFormat returned objects
\nThe service will return the result in JSON format. UTL-8 is the character encoding used in both the request and response.
\nGeneral OUTPUT of the service
\nUncompressed ZIP files are created at the designated destination specified by the client (FTP or SFTP server).
\nA folder with the job identifier name (BulkId) will be created on the specified server: e.g. ca4cc296-2c6d-4a97-9b60-95181be6c077
\nThe generated ZIP file(s) will be placed within this folder. If the file size exceeds 7 GB, multiple files will be generated. The files will be named \"zipped0.zip\", \"zipped1\", ...
\nInside the ZIP file a folder per each day will be created, with the name YYYYMMDD.
\nEach folder will containg the download mp3 files. The files name will have the same format as in the call-detail of the OCC: service name_lastDestination_date_contactNumber.mp3
\n","event":[{"listen":"prerequest","script":{"id":"fb91e39e-a000-4657-afba-24d31e4a19ae","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"9fb6a844-fd18-430a-8d19-804ae4244df7","type":"text/javascript","exec":[""]}}],"_postman_id":"c1ec7f7c-80be-4738-9ae9-75f4dfb7399c","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Parameters definition
\nPUID: (required) ID of the call.
\nThis is the ID of the call you want to download. This value can be obtained from the call details module in the OCC or through the details API.
\nIt consists of numbers and a separator of ‘-’ and ‘.’
\nExample: 82-1766047117.894
\n","urlObject":{"protocol":"https","path":["api","rs","call","detail","download","iframe","uniqueid","PUID.mp3"],"host":["manager","masvoz","es"],"query":[],"variable":[]}},"response":[],"_postman_id":"7fd725e0-701f-4f4d-8e97-bc059147710e"}],"id":"680bb155-0844-4d04-aa0b-3ac3353a6f52","description":"The Individual Recording API allows you to generate a recording file by sending a request to the API. The resulting recording file is generated in MP3 format and can be downloaded from the interface where it is generated.
\nRequirements
\nTo use this API is required a Enreach username and password with the correct settings and permissions
\nLimit requests
\nCall download services have a limit of 65,000 records and 91 days. If you exceed this, you will receive an error response.
\nError processing
\nStartFragment
\nErrors are mapped to HTTP status codes. Therefore, if the user lacks the necessary permissions for a particular action or encounters a problem, an appropriate error code will be returned.
\nEndFragment
\nFormat returned objects
\nThe service will return the result in MP3 format.
\n","_postman_id":"680bb155-0844-4d04-aa0b-3ac3353a6f52","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Assign a number (from a list of numbers) to a website user for 90 seconds. Number will be set free after 90 seconds (unless renewed) or after a user call to the number. Every incoming call will save {{vars}} to the Call Detail. This request has to be done by the website owner.
\nThis method doesn't require authorization.
\nSee possible responses examples on code beside this text. \nSuccess: Number assigned
\nWarnings:
\n- \n
- \"code\": \"0001\" \"This user already has assigned a nri\". In this scenario the user has already a NRI assigned and is showed on response. In addition, the 90 seconds of the 90 seconds reservation is renewed. \n
- \"code\": \"0002\" \"All busy numbers\". in this scenario what is happening is that all the NRI are reserve to unique users. This is why that is reccomended to calculate correctly the concurrent users to a website. A default number should be informed to the user despite the lack of number for tracking the user. \n
(required, number) Enreach account ID
\n","type":"text/plain"},"key":"id_cliente","value":"{{accountId}}"},{"description":{"content":"(required, string) User identification to assign a number (eg. b209545x-c105-44x3-9f69-8e0f111f4x2f)
\n","type":"text/plain"},"key":"id_usuario","value":"{{lead_id}}"},{"description":{"content":"(optional, string) Text that will be saved to the call detail, can be the id_lead (eg. b209545x-c105-44x3-9f69-8e0f111f4x2f)
\n","type":"text/plain"},"key":"vars","value":"{{vars}}"}],"variable":[]}},"response":[{"id":"4b6fe416-551e-4f81-9d77-723820612ef0","name":"Renew assignation of number to id_usuario for 90 seconds","originalRequest":{"method":"GET","header":[],"url":{"raw":"http://pls-php.wa.gestionvoz.net/plsGet.php?id_cliente={{accountId}}&id_usuario={{lead_id}}&vars={{lead_id}}","protocol":"http","host":["pls-php","wa","gestionvoz","net"],"path":["plsGet.php"],"query":[{"key":"id_cliente","value":"{{accountId}}","description":"Four digits masvoz account ID"},{"key":"id_usuario","value":"{{lead_id}}"},{"key":"vars","value":"{{lead_id}}"}]}},"status":"OK","code":200,"_postman_previewlanguage":"html","header":[{"key":"Date","value":"Mon, 21 Dec 2020 17:54:15 GMT"},{"key":"Server","value":"Apache/2.2.15 (CentOS)"},{"key":"X-Powered-By","value":"PHP/5.3.3"},{"key":"Content-Length","value":"106"},{"key":"Connection","value":"close"},{"key":"Content-Type","value":"text/html; charset=UTF-8"}],"cookie":[],"responseTime":null,"body":"{\"status\":\"error\",\"code\":\"0001\",\"description\":\"This user already has assigned a nri\",\"number\":\"931999999\"}"},{"id":"4eb378f2-7db7-4a49-8e8c-05e7677bb09e","name":"Assigned number to id_usuario for 90 seconds","originalRequest":{"method":"GET","header":[],"url":{"raw":"http://pls-php.wa.gestionvoz.net/plsGet.php?id_cliente=9999&id_usuario=87y6afsy8-87yff}&vars=87y6afsy8-87yff","protocol":"http","host":["pls-php","wa","gestionvoz","net"],"path":["plsGet.php"],"query":[{"key":"id_cliente","value":"9999","description":"Four digits masvoz account ID"},{"key":"id_usuario","value":"87y6afsy8-87yff}"},{"key":"vars","value":"87y6afsy8-87yff"}]}},"status":"OK","code":200,"_postman_previewlanguage":"html","header":[{"key":"Date","value":"Mon, 21 Dec 2020 17:52:38 GMT"},{"key":"Server","value":"Apache/2.2.15 (CentOS)"},{"key":"X-Powered-By","value":"PHP/5.3.3"},{"key":"Content-Length","value":"41"},{"key":"Connection","value":"close"},{"key":"Content-Type","value":"text/html; charset=UTF-8"}],"cookie":[],"responseTime":null,"body":"{\"status\":\"success\",\"number\":\"931999999\"}"},{"id":"b958718f-6e10-4ca2-ad40-ca53ea1c1be2","name":"All numbers currently assigned","originalRequest":{"method":"GET","header":[],"url":{"raw":"http://pls-php.wa.gestionvoz.net/plsGet.php?id_cliente={{accountId}}&id_usuario={{lead_id}}&vars={{lead_id}}","protocol":"http","host":["pls-php","wa","gestionvoz","net"],"path":["plsGet.php"],"query":[{"key":"id_cliente","value":"{{accountId}}","description":"Four digits masvoz account ID"},{"key":"id_usuario","value":"{{lead_id}}"},{"key":"vars","value":"{{lead_id}}"}]}},"status":"OK","code":200,"_postman_previewlanguage":"html","header":[{"key":"Date","value":"Mon, 21 Dec 2020 17:55:49 GMT"},{"key":"Server","value":"Apache/2.2.15 (CentOS)"},{"key":"X-Powered-By","value":"PHP/5.3.3"},{"key":"Content-Length","value":"65"},{"key":"Connection","value":"close"},{"key":"Content-Type","value":"text/html; charset=UTF-8"}],"cookie":[],"responseTime":null,"body":"{\"status\":\"error\",\"code\":\"0002\",\"description\":\"All busy numbers\"}"}],"_postman_id":"f3b19877-d6d2-4ef8-91ee-8022637b5864"}],"id":"aa65bb30-a8b4-4d47-a39c-7bd6119c9f3c","description":"Enables to track a website visitor (tipically \"leads\") after this user grabs his/her phone and call an exposed Enreach number on the website. A lead-id is saved associated to the inbound call.
\nOur customer gets:
\n- \n
- A numeration pack (10, 20, 30 ...) for exposing a unique number for concurrent users in the website. \n
Use case:
\n- \n
A user land to a www.example.com website. A Enreach line is uniquely assinged to this user and exposed to her for (at least) 90 seconds (the 90 seconds can be renewed before the number assignment expires)
\n \nThis user (a \"lead\") sees the Enreach line that is uniquely asigned to this website user, this user grab his/her phone and dial the exposed numeration (one of many, but unique for that lead at that moment)
\n \nAn inbound call is received to a line configured with this service. Enreach gather the \"lead-id\" assigned to the line and saves it with the call. Enreach free the number in order to be exposed to another lead.
\n \n
![\"Diagram\"](\"https://www.masvoz.es/wp-content/uploads/2020/12/Call-tracking-postman.png\"){kind=tracking}
","auth":{"type":"noauth","isInherited":false},"event":[{"listen":"prerequest","script":{"id":"d2a54bf8-e4f3-4fa7-9ade-852866ec1eed","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"7419f340-36cd-408d-9d99-5465f41c27f1","type":"text/javascript","exec":[""]}}],"_postman_id":"aa65bb30-a8b4-4d47-a39c-7bd6119c9f3c"},{"name":"Call Transcriptions","item":[{"name":"getTranscriptions","id":"a05efabc-08f5-462b-bcdf-fcf7916020bd","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"accept":true}},"request":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"text"}],"url":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/v1/call/:{{direction}}?accountId={{accountId}}&startDate={{startDate}}&endDate={{endDate}}","description":"Gather all the calls (transcribed and untranscribed calls)
\nURL PATH: {{direction}} can be OUT (outcoming calls), ATC (incoming calls). See \"Call details and statistics\" API for further parameters.
\nWhen a call is transcribed it will have an extra paremeter called \"messages\"
\n- \n
- \"msg\": transcription for a segment of a call \n
- \"time\": time from the start of the transcribed segment of the call (eg. \"time\": \"00:00:05\" means 5 seconds from the start of the call) \n
- \"u\": User detail \n
- \"username\": identification of the users speaking (INTERLOCUTOR A is the caller, INTERLOCUTOR B is the destination of the call) \n
(required, number) Enreach account ID
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-11+08:00:00
\n","type":"text/plain"},"key":"startDate","value":"{{startDate}}"},{"description":{"content":"(required, dateTime) YYYY-MM-DD+24H:mm:ss (Spanish region) Eg. 2020-08-12+23:59:59
\n","type":"text/plain"},"key":"endDate","value":"{{endDate}}"}],"variable":[{"description":{"content":"(required, string) OUT to display outcoming calls, ATC to display incoming calls, DEST to display incoming calls per conversation at destination.
\n","type":"text/plain"},"type":"any","value":"ATC","key":"{{direction}}"}]}},"response":[{"id":"5b4841f2-057f-472c-ac41-8cc5e79417be","name":"getTranscriptions ATC PRO","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/v1/call/ATC?accountId=9999&startDate=2022-07-10+00:00:00&endDate=2022-07-10+23:59:59","protocol":"https","host":["transcriptions-api","masvoz","es"],"path":["recordings-transcription","transcription","v1","call","ATC"],"query":[{"key":"accountId","value":"9999","description":"Four digits masvoz account ID"},{"key":"startDate","value":"2022-07-10+00:00:00","description":"timestamp YYYY-MM-DD+24H:min:sec (Spanish region)"},{"key":"endDate","value":"2022-07-10+23:59:59","description":"timestamp YYYY-MM-DD+24H:min:sec (Spanish region)"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 12 Aug 2020 10:18:12 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Connection","value":"keep-alive"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Content-Encoding","value":"br"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"note\": null,\n \"hasfax\": false,\n \"puidSeq\": 1,\n \"destination\": \"AG1 Agente 1 \",\n \"hangupBy\": null,\n \"source\": \"920770256\",\n \"poll\": \"\",\n \"destinationId\": 349126,\n \"duration\": 25,\n \"uid\": \"54-1657787748.13261\",\n \"geonum\": \"\",\n \"puid\": \"54-1657787748.13261\",\n \"province\": \"Avila\",\n \"id\": 2252035268,\n \"serviceId\": 349125,\n \"isWav\": false,\n \"contactId\": null,\n \"hastranscription\": true,\n \"contactName\": null,\n \"played\": false,\n \"cdrHost\": \"masvoz11\",\n \"calldate\": 1657787748000,\n \"accountId\": 9999,\n \"disposition\": \"ANSWERED\",\n \"service\": \"[XXXXXXXXX] LXXXXXXXXX\",\n \"hasrecord\": true,\n \"messages\": [\n {\n \"msg\": \"Hi, welcome to the customer service of masvoz. How can I help you?\",\n \"time\": \"00:00:00\",\n \"u\": {\n \"username\": \"INTERLOCUTOR B\"\n }\n },\n {\n \"msg\": \"Hi, i'd like to know more about the transcription API because could be usefull for me in the future\",\n \"time\": \"00:00:03\",\n \"u\": {\n \"username\": \"INTERLOCUTOR A\"\n }\n }\n ],\n \"statusTranscription\": \"completed\",\n \"account\": \"MASVOZ TELECOMUNICACIONES INTERACTIVAS SLU Tomas Lagomarsino [I2118413I]\",\n \"uniqueId\": \"19-1594630399.39681\"\n },\n {\n \"note\": null,\n \"hasfax\": false,\n \"puidSeq\": 1,\n \"destination\": \"C17021 Cola AG1 \",\n \"hangupBy\": null,\n \"source\": \"920770256\",\n \"poll\": \"\",\n \"destinationId\": 349183,\n \"duration\": 3,\n \"uid\": \"59-1658487914.35357\",\n \"geonum\": \"\",\n \"puid\": \"59-1658487914.35357\",\n \"province\": \"Avila\",\n \"id\": 2265412075,\n \"serviceId\": 349125,\n \"isWav\": false,\n \"contactId\": null,\n \"hastranscription\": true,\n \"contactName\": null,\n \"played\": false,\n \"cdrHost\": \"masvoz14\",\n \"calldate\": 1658487914000,\n \"accountId\": 9999,\n \"disposition\": \"ABANDONED\",\n \"service\": \"[920770256] L920770256\",\n \"hasrecord\": false,\n \"account\": \"MASVOZ TELECOMUNICACIONES INTERACTIVAS SLU \",\n \"uniqueId\": \"59-1658487914.35357\"\n }\n]"}],"_postman_id":"a05efabc-08f5-462b-bcdf-fcf7916020bd"},{"name":"transcribeOnDemand","id":"37f3eed6-1c55-4785-b027-5f8448165b29","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/v1/call/transcribe/:{{direction}}?accountId={{accountId}}&lang={{lang}}&uniqueId={{uniqueId}}","description":"Gather all the calls (transcribed and untranscribed calls)
\nURL PATH: {{direction}} can be OUT (outcoming calls) or ATC (incoming calls)
\nWhen a call is transcribed it will have an extra paremeter called \"messages\"
\n- \n
- \"msg\": transcription for a segment of a call \n
- \"time\": time from the start of the transcribed segment of the call (eg. \"time\": \"00:00:05\" means 5 seconds from the start of the call) \n
- \"u\": User detail \n
- \"username\": identification of the users speaking (INTERLOCUTOR A is the caller, INTERLOCUTOR B is the destination of the call) \n
(required, number) Enreach account ID
\n","type":"text/plain"},"key":"accountId","value":"{{accountId}}"},{"description":{"content":"(required, string) eg. es-ES, en-US, fr-FR (see complete list in https://cloud.google.com/speech-to-text/docs/languages)
\n","type":"text/plain"},"key":"lang","value":"{{lang}}"},{"description":{"content":"(required, string) uniqueId of a masvoz call. You can obtain this id using the getTranscriptions endpoint. Example: 29-1613036674.99999
\n","type":"text/plain"},"key":"uniqueId","value":"{{uniqueId}}"},{"disabled":true,"description":{"content":"(optional, string) H for high transcription priority; L for low transcription priority
\n","type":"text/plain"},"key":"prio","value":"{{prio}}"}],"variable":[{"description":{"content":"(required, string) OUT to display outcoming calls, ATC to display incoming calls, DEST to display incoming calls per conversation at destination.
\n","type":"text/plain"},"type":"any","value":"ATC","key":"{{direction}}"}]}},"response":[{"id":"0d2cf16e-5e3e-429c-aba7-c6e6510a7368","name":"transcribeOnDemand 200 transcribed details","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/api/call/transcribe/ATC?accountId=9999&lang=en-US&uniqueId=29-1658488321.38489","protocol":"https","host":["transcriptions-api","masvoz","es"],"path":["recordings-transcription","transcription","api","call","transcribe","ATC"],"query":[{"key":"accountId","value":"9999"},{"key":"lang","value":"en-US"},{"key":"uniqueId","value":"29-1658488321.38489"},{"key":"prio","value":"H","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 12 Aug 2020 11:28:10 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"868"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{ \n \"id\": \"29-1658488321.38489\",\n \"status\": \"completed\",\n \"messages\": [\n {\n \"msg\": \"Welcome to the customer service of masvoz\",\n \"time\": \"00:00:00\",\n \"u\": {\n \"username\": \"INTERLOCUTOR B\"\n }\n }\n ]\n}"},{"id":"1f4ddac6-a579-46eb-8302-7a25f7608201","name":"transcribeOnDemand 404 : call/account not found","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/api/call/transcribe/ATC?accountId=9999&lang=en-US&uniqueId=27-1597220979.908","protocol":"https","host":["transcriptions-api","masvoz","es"],"path":["recordings-transcription","transcription","api","call","transcribe","ATC"],"query":[{"key":"accountId","value":"9999","description":"Four digits masvoz account ID"},{"key":"lang","value":"en-US","description":"eg. es-ES, en-US, fr-FR (see complete list in https://cloud.google.com/speech-to-text/docs/languages)"},{"key":"uniqueId","value":"27-1597220979.908","description":"uniqueId of a masvoz call. You can obtain this id using the getTranscriptions endpoint."},{"description":"H for high transcription priority; L for low transcription priority","key":"prio","value":"{{prio}}","disabled":true}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 12 Aug 2020 14:09:59 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"64"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"exitStatusCode\": 404,\n \"messages\": \"[\\\"404\\\",\\\"Call not found\\\"]\"\n}"},{"id":"bf5c1ede-c236-4a1a-82a8-41b145e3abc0","name":"transcribeOnDemand 200 sended transcription request","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/api/call/transcribe/ATC?accountId=9999&lang=en-US&uniqueId=27-1597220979.908","protocol":"https","host":["transcriptions-api","masvoz","es"],"path":["recordings-transcription","transcription","api","call","transcribe","ATC"],"query":[{"key":"accountId","value":"9999"},{"key":"lang","value":"en-US"},{"key":"uniqueId","value":"27-1597220979.908"},{"key":"prio","value":"H","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 12 Aug 2020 11:27:15 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"45"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"27-1597220979.908\",\n \"status\": \"created\"\n}"},{"id":"d1a3905d-80fc-44fa-8c72-3b9c50e1753c","name":"transcribeOnDemand 200 transcription in progress","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://transcriptions-api.masvoz.es/recordings-transcription/transcription/api/call/transcribe/ATC?accountId=9999&lang=en-US&uniqueId=27-1597220979.908","protocol":"https","host":["transcriptions-api","masvoz","es"],"path":["recordings-transcription","transcription","api","call","transcribe","ATC"],"query":[{"key":"accountId","value":"9999"},{"key":"lang","value":"en-US"},{"key":"uniqueId","value":"27-1597220979.908"},{"key":"prio","value":"H","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Wed, 12 Aug 2020 11:32:42 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"558"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"note\": \"\",\n \"hasfax\": false,\n \"puidSeq\": 2,\n \"destination\": \"AG2 Llamada saliente AG2\",\n \"source\": \"900699999\",\n \"poll\": null,\n \"destinationId\": 299999,\n \"played\": false,\n \"cdrHost\": \"masvoz\",\n \"duration\": 44,\n \"uid\": \"27-1597220351.857\",\n \"calldate\": 1597220353000,\n \"accountId\": 9999,\n \"disposition\": \"ANSWERED\",\n \"geonum\": null,\n \"puid\": \"27-1597220351.858\",\n \"province\": \"Otros\",\n \"service\": \"[931299999] Linea Tomas 2\",\n \"hasrecord\": true,\n \"id\": 9999950041,\n \"serviceId\": 999998,\n \"account\": \"MASVOZ TELECOMUNICACIONES INTERACTIVAS SLU\",\n \"uniqueId\": \"27-1597220351.858\",\n \"isWav\": false\n}"}],"_postman_id":"37f3eed6-1c55-4785-b027-5f8448165b29"}],"id":"69901d1a-4802-4560-a3e9-c6adeb288d12","description":"This API allows to manage call transcriptions.
\nRequirements
\nTo use this API is required a Enreach username and password with the correct settings and permissions
\nRate limit
\nLimits apply:
20 requests per minute per user
65.000 call objects per response
\n","event":[{"listen":"prerequest","script":{"id":"a9a032f1-dfb4-456d-8cf2-13e4e72ad6c8","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"d4f59c01-b11b-42c9-bc45-4e1bb878dc69","type":"text/javascript","exec":[""]}}],"_postman_id":"69901d1a-4802-4560-a3e9-c6adeb288d12","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"REQUEST json body PARAMS:
\n- \n
\"startDate\": YYYY-MM-DDTHH:MM:SS+UTC format (required)
\n \n\"endDate\": YYYY-MM-DDTHH:MM:SS+UTC format (required)
\n \n\"accountIds\":[] (required) The accounts (ie. 3751) are added between the [] and separated by \",\". When empty it brings all the accounts associated to the API user
\n \n\"filterTypes\":[\"ATC\",\"OUT\"]} (required) ATC incoming conversations; OUT outgoing conversations OR DEST conversation at destination
\n \n\"displayScripting\": true/false (optional) Include chat typification related with de CDR (Conversation Detail Record)
\n \n\"extraData\":[\"qm\"]: true/false (optiona) Uncludes quality monitoring information. ‘title’, “topic”, ‘summary’.
\n \n
RESPONSE
\nA detailed explanation of the response could be find Enreachelp · Details Module
\n- \n
Response returns an array of JSON objects, one per each conversation (ATC, OUT).
\n \nEach conversation can be identified by its PUID (with UUID format)
\n \nWhen filterType is DEST then cdrType value determine its type (BOT, QUEUE, AGENT)
\n \nInformation from the user is in the visitor value
\n \nEach node in the platform has an ID and a name associated. For example, information from the last agent that handled the conversation can be found in: lastAgent (name), lastAgentId (unique ID)
\n \n
API allowing to download closed conversations
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) UID of the conversation to be obtained
\n","type":"text/plain"},"key":"roomId","value":"{puid}"}],"variable":[]}},"response":[],"_postman_id":"5144f86a-8e22-4b96-917d-1267d76a5d78"},{"name":"Queue statistics","id":"25d83b10-de08-4acd-a2f9-d65f3fbb8b38","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"REQUEST json body PARAMS:
\n- \n
(required) \"startDate\": YYYY-MM-DDTHH:MM:SS+UTC format.
\n \n(required) \"endDate\": YYYY-MM-DDTHH:MM:SS+UTC format.
\n \n(required) \"accountIds\":[] This is a mandatory field. The account is added between the [].
\n \n(required) \"queueGroupBy\":[GROUP_DAILY] or \"queueGroupBy\":[GROUP_COLAS].
\n \n
RESPONSE:
\nA detailed explanation of the response could be find Enreachelp · Statistics Module
\n- \n
The response from the API returns an array of JSON objects, where each object represents a set of conversation statistics grouped according to the queueGroupBy parameter (e.g., by day or by queue).
\n \nThe response from this API provides a statistical summary of conversations handled on the platform, grouped according to the
\nqueueGroupByparameter (e.g., by date or by queue). \nEach item in the returned array represents one group (such as a specific day or queue) and includes aggregated metrics related to conversations received and answered within the specified date range.
\n \nAn additional object with the
\n\"TOTAL\"identifier is included, summarizing the overall data across all groups.This response does not include individual conversation details, but rather high-level statistics useful for performance analysis, response times, and service level tracking. \n
Request parameters definition
\n- \n
(required) \"startDate\": YYYY-MM-DDTHH:MM:SS+UTC format.
\n \n(required) \"endDate\": YYYY-MM-DDTHH:MM:SS+UTC format.
\n \n(required) \"accountIds\":[] This is a mandatory field. The account is added between the [].
\n \n(required) \"agentGroupBy\":[GROUP_DAILY] or \"agentGroupBy\":[GROUP_AGENTE].
\n \n
RESPONSE:
\nA detailed explanation of the response could be find Enreachelp · Statistics Module
\n- \n
Response returns an array of JSON objects.
\n \nDepending on the filtering criteria (by day or agent), you will see a summary of the conversations received, sent, and answered by each channel.
\n \nWill show the different types of averages in seconds.
\n \nEach day or agent will be displayed within the same array.
\n \n
This API allows the user to collect detailed information about the digital channel service managed on the Enreach platform.
\nRequirements
\nTo use this API is required a Enreach username and password with the correct settings and permissions
\nRate limit
\nLimits apply:
\n- \n
- 20 requests per minute per user \n
- 65.000 chat objects per response \n
- Requests can take more than 1 minutes up to 10 minutes, depending on amount of chats being processed for the response. Please, do not retry the request in less than 10 minutes. \n
Error handling
\nErrors are mapped to HTTP codes. Therefore, if the user does not have permissions for the action the user is performing, an error code will be returned.
\n","_postman_id":"5236b5c6-522c-4f65-8e32-3522405ffdd1","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"Send an SMS to a phone number
\n","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"(required) masvoz username
\n","type":"text/plain"},"key":"user","value":"{{masvoz_username}}"},{"description":{"content":"(required) masvoz password
\n","type":"text/plain"},"key":"password","value":"masvoz_password"},{"description":{"content":"(required) Four digits masvoz account ID
\n","type":"text/plain"},"key":"account","value":"{{accountId}}"},{"description":{"content":"(required) Destination number where to send the SMS. It must be a 9-digit number (Spanish number)
\n","type":"text/plain"},"key":"destination","value":"{{any_phone}}"},{"description":{"content":"(required) SMS sender. Limited to 11 characters
\n","type":"text/plain"},"key":"sender","value":"String"},{"description":{"content":"(required) Text of the message to be sent in the SMS
\n","type":"text/plain"},"key":"message","value":"String"}],"variable":[]}},"response":[{"id":"27849069-1cfb-4874-ac72-e969e18f1182","name":"200 Send SMS","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://manager.masvoz.es/api/SmsPushGateway/Send?user=masvoz_username&password=masvoz_password&account=9999&destination=931999999&sender=String&message=String","protocol":"https","host":["manager","masvoz","es"],"path":["api","SmsPushGateway","Send"],"query":[{"key":"user","value":"masvoz_username"},{"key":"password","value":"masvoz_password"},{"key":"account","value":"9999"},{"key":"destination","value":"931999999"},{"key":"sender","value":"String","description":"SMS sender. Limited to 11 characters."},{"key":"message","value":"String","description":"Text of the message to be sent in the SMS."}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"OK"}],"_postman_id":"3963cf40-3748-4efa-8982-c1c7a4de959f"}],"id":"ad231863-a419-4e4f-a73d-6da3b99dff6e","description":"Send SMS via Enreach's Push SMS
platform.
Requirements
\n- \n
To use this API is required a Enreach username and password with the correct settings and permissions
\n \nThe client's server must be able to make a TCP/IP connection according to the HTTP protocol.
\n \n
Overview
\nThis is the API Reference of the WhatsApp Business API service from Enreach. This API allows you to manage messages and conversations with a client through a WhatsApp Business via API.
\nRate limit
\nThe limit of requests that WhatsApp currently allows is 10 messages/sec.
\nAPI documentation and how to use it ⮕ WhatsApp template messages
\nResponse codes
\nAuthentication
\nThe Enreach WhatsApp Business API service use Bearer Token authentication. For methods with required authorization, the Token previously provided by Enreach must be specified in the request header.
\n","event":[{"listen":"prerequest","script":{"type":"text/javascript","exec":[""],"id":"276c3dfa-389e-4ff1-98cd-5f8c61c27bac"}},{"listen":"test","script":{"type":"text/javascript","exec":[""],"id":"b49ab7fb-8470-4f6b-b348-2fabe349fb59"}}],"_postman_id":"fa0bba7c-973d-47f5-aef2-aed7fb45024c","auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"